Last Updated: March 2026

1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order
• Cancellation is not allowed after order processing/shipping
• For prepaid orders, eligible cancellations will be refunded

2. Refund Eligibility

Refunds are applicable only in the following cases:

• Product received is damaged
• Incorrect product delivered
• Order cancelled within allowed time

3. Mandatory Proof Requirement

• Customers must provide photo/video proof within 48 hours of delivery
• Without proof, refund requests may be rejected

4. Refund Timeline (Important for Razorpay)

• Approved refunds will be processed within 5–7 business days
• Amount will be credited to the original payment method
• Bank processing time may vary (additional 2–5 days)

5. Non-Refundable Situations

No refunds will be issued for:

• Change of mind
• Minor color/finish variations
• Incorrect address provided
• Delivery delays caused by courier partners

6. Failed Transactions

• If payment is deducted but order is not confirmed:
  
  • Amount will be automatically refunded within 5–7 business days
  • If not received, contact support

7. Contact for Refunds

• Phone/WhatsApp: [+91-9843135083]
• Email: [manokaran@nalamaromas.in]